Heading 4

Quality Assurance Policy

Certifications & Registrations

Sidmex Inovia Pvt. Ltd. operates as a merchant exporter of pharmaceutical products under the regulatory framework of the Government of India. The company is registered with the following authorities:

Export-Import Code (IEC): ABNCS9569B
GST Registration: 24ABNCS9569B1ZX
WHO-GDP certified warehousing: Available on Request
Manufacturing partner certifications: All products are manufactured at WHO-GMP / EU-GMP / US FDA cGMP certified facilities. GMP certificates of the manufacturing facility for each product line are available on request.

At Sidmex Inovia Pvt. Ltd., quality is the foundation of everything we do. We are committed to delivering pharmaceutical products and healthcare solutions that consistently meet the highest standards of quality, safety, and regulatory compliance. Our quality-driven approach enables us to serve healthcare organizations, distributors, importers, and business partners across global markets with confidence and reliability.

Our objective is to ensure that every product and service supplied by Sidmex Inovia reflects our commitment to excellence, integrity, and continuous improvement.

1. Our Commitment to Quality

We are dedicated to maintaining a robust quality management approach throughout our operations by:

Prioritizing product quality, safety, and reliability.
Promoting ethical and responsible business practices.
Complying with applicable regulatory and industry requirements.
Continuously improving our processes and services.
Building long-term relationships based on trust and transparency.

Quality is integrated into every stage of our business, from supplier selection to customer support.

2. Supplier and Manufacturing Standards

Sidmex Inovia collaborates with qualified manufacturing partners and trusted suppliers who are committed to maintaining recognized pharmaceutical quality standards.

Before establishing business relationships, we evaluate our partners based on factors such as:

Product quality and consistency.
Regulatory compliance.
Manufacturing capabilities.
Documentation and traceability.
Commitment to continuous quality improvement.

This helps us maintain a dependable supply chain capable of meeting the expectations of our customers worldwide.

3. Product Quality and Compliance

The pharmaceutical products supplied through our network are sourced, handled and distributed in accordance with WHO-GMP and WHO-GDP requirements.

Every product ships with its complete documentation set (see 'Export Documentation We Provide' below).

Export Documentation We Provide

Every export order from Sidmex Inovia is accompanied by the complete documentation set required by importers and health authorities:

Certificate of Analysis (CoA) for each batch
Certificate of Pharmaceutical Product (CPP), where applicable
Certificate of Origin (COO)
Free Sale Certificate (FSC)
Batch manufacturing and release records
Stability data and shelf-life documentation
Regulatory dossier support (CTD format) on request
GMP certificates of the manufacturing facility, on request

Need a document pack for a specific product? Email **bd@sidmexinovia.com** with the product name and destination country — documents are issued within 24–48 hours

4. Documentation and Traceability

Maintaining accurate documentation is an essential part of our quality philosophy.

Relevant batch records, certificates of analysis and stability data are maintained for every supplied product.

5. Continuous Improvement

Quality is an ongoing process. We regularly review our internal processes, customer feedback, and operational performance to identify opportunities for improvement.

By continuously refining our practices, we aim to enhance operational efficiency, strengthen customer satisfaction, and deliver greater value to our business partners.

6. Customer Satisfaction

Customer feedback plays a vital role in our quality management approach. We encourage customers and partners to share their suggestions, concerns, or observations regarding our products and services.

Every feedback received is carefully evaluated and, where appropriate, used to improve our products, processes, and customer experience.

Quality Standards We Follow

As a merchant exporter, Sidmex Inovia does not manufacture — all products are produced at manufacturing facilities certified to these standards. Our supply chain operates under internationally recognized pharmaceutical quality frameworks:

WHO-GMP — World Health Organization Good Manufacturing Practices
EU-GMP — European Union Good Manufacturing Practices
US FDA cGMP — United States FDA current Good Manufacturing Practices
WHO-GDP — Good Distribution Practices for cold-chain and ambient logistics
ISO quality management principles applied across sourcing, warehousing and documentation

Our Quality Promise

Sidmex Inovia Pvt. Ltd. remains committed to providing dependable pharmaceutical solutions that support the needs of healthcare organizations and business partners around the world.

Through our focus on quality, compliance, transparency, and continuous improvement, we strive to be a trusted partner in the global pharmaceutical supply chain.

For any questions regarding our quality practices or products, please contact us through the details available on our Contact Us page.