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Grievance Redressal Policy
At Sidmex Inovia Pvt. Ltd., we value the trust placed in us by our customers, business partners, and stakeholders. We are committed to maintaining the highest standards of quality, transparency, and customer service. If you have any concerns regarding our products, services, or your experience with us, we encourage you to share them with our team.
This Grievance Redressal Policy outlines the process for submitting concerns and how we work towards resolving them in a fair, timely, and professional manner.
1. What Can You Report?
You may contact us regarding concerns related to:
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Product quality or product information.
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Order processing or shipment-related issues.
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Product availability or supply concerns.
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Customer service experience.
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Documentation or regulatory support.
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Website-related issues or technical difficulties.
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Any other feedback, suggestions, or complaints regarding our products or services.
2. How to Submit a Grievance
Customers and business partners can submit their concerns by contacting us through the communication channels provided on our Contact Us page.
To help us investigate your concern efficiently, please include the following information wherever applicable:
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Full Name
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Company Name (if applicable)
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Contact Details
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Order or Reference Number
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Product Name
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Description of the concern
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Supporting documents or photographs (if available)
Providing accurate and complete information helps us review your request more effectively.
3. Our Resolution Process
Once your grievance is received, our team will:
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Acknowledge the receipt of your complaint.
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Review the information provided.
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Conduct an internal assessment, if required.
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Contact you if any additional information is needed.
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Provide an appropriate response or resolution based on our findings.
Our objective is to resolve every concern in a fair, transparent, and efficient manner while maintaining compliance with applicable quality and regulatory standards.
4. Resolution Timeline
While the time required may vary depending on the nature of the concern, we aim to:
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Acknowledge your grievance within 2 business days.
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Complete the review and provide a response within 7–10 business days, wherever reasonably possible.
Complex cases requiring additional investigation may take longer, and we will keep you informed throughout the process.
5. Confidentiality
All grievances received by Sidmex Inovia Pvt. Ltd. are handled with appropriate confidentiality. Information shared with us will be used solely for investigating and resolving the reported concern and will be managed in accordance with our applicable privacy practices.
6. Continuous Improvement
Customer feedback plays an important role in helping us improve our products, services, and business processes. Every grievance, suggestion, or feedback received is carefully reviewed and may be used to strengthen our quality management systems and enhance the overall customer experience.
Contact Us
If you wish to raise a grievance or require assistance regarding any of our products or services, please contact us through the details available on our Contact Us page.
We are committed to listening to our customers and resolving concerns promptly, professionally, and with the highest level of integrity.